SuperVision Success Stories
The following are examples of how SecureAgent Software's SuperVision has features that can benefit integrated operating systems to bring your company the ultimate, intelligent management tool.
|
Financial Data Center
Problem: This company is rapidly growing and expanding their facilities, which is limiting the
floor space in the data center.
The SuperVision Solution: SuperVision's foundation is console consolidation, which provides
the ability to bring multiple systems running different operating systems together onto one PC screen.
Console Consolidation allows one operator to monitor and combine the following systems.
- 16 different scrolling message windows
- 9 local COAX attachments
- 8 remote COAX screens
- 8 local Twinax attachments
- 8 remote Twinax screens
Return to Success Stories |
Retail Distribution Center
Problem: In the event of a system crisis, the operators, technical support staff and executives gathered around the crowded primary system terminal in attempt to solve
the problem.
The SuperVision Solution: SuperVision's Console Consolidation feature provides the capability for each individual to view the operator's live or real-time interaction with the computer. During the operator's interaction, the technical support or executives can simultaneously review the scrolling message window or history log.
Return to Success Stories
Telecommunications Center
Problem: An incorrect system command was typed, resulting in a system error that
mimicked a hardware malfunction, which resulted in downtime.
The SuperVision Solution: SuperVision's retrievable history allowed their technical
support staff to view all entered commands, allowing the technicians to quickly identify, diagnose and resolve the problem and immediately get the system back online.
Return to Success Stories
Retail Merchandiser
Problem: When trying to IPL a system, an operator entered an incorrect parameter. In responding to the incorrect value prior to SYSLOG, the message advising of the incorrect parameter scrolled off the screen before the operator could read it. When the IPL failed,
the cause was unknown and all subsequent attempts to IPL also failed due to the
continued reuse of the incorrect parameter.
The SuperVision Solution: In reviewing the complete history available with SuperVision,
the message from the system advising of the incorrect parameter was discovered and the correct parameter was substituted at the next IPL, which was a success.
Return to Success Stories
Financial Data Center
Problem: During month-end processing, a system malfunction occured which required the consultation of several key company technicians and analysts. Two of the analysts were 2,000 miles away from their data center.
The SuperVision Solution: Using Secure Remote Access, the user can connect to the system from anywhere in the world and then run the "Instant Replay" feature to further examine the problem. The analysts could participate in finding out how the system
malfunction occured and assist in fixing the problem.
Return to Success Stories
Data Services Provider
Problem: Customized programming for one of their clients did not perform as required and repeatedly crashed the client's system. The client inferred that the Data Services Provider may have been responsible for their system's erratic behavior.
The SuperVision Solution: SuperVision's console history provided the Data Services
Provider with a history log which showed that the erratic behavior of the system was due
to the programming. This log was e-mailed to their client, who then authorized the Data Services Provider to make the necessary changes in the system to prevent any future
erratic behavior.
Return to Success Stories
Airline Data Center
Problem: The key technical suport staff lives over an hour away from the data center,
which could substantially increase system downtime if the problem required on-site
resolution.
The SuperVision Solution: Automatically and immediately the technical support staff is notified of the problem with SuperVision's automation feature. The technician is able to remotely and securely connect
to the office using a PC, laptop or handheld computer to quickly troubleshoot, implement and expedite a solution from anywhere in the world.
Return to Success Stories
Financial Data Center
Problem: The costs of operating two data centers was becoming prohibitive and
company's operations were expected to grow larger.
The SuperVision Solution: With SuperVision, one data center is now being run almost
"lights-out" from the other, thereby helping to reduce costly overhead.
Return to Success Stories
Financial Data Center
Problem: Computer operators were continually making mistakes which resulted in
extended periods of downtime. For every minute of downtime it costs this business
$100,000.
The SuperVision Solution: SuperVision's automation ability allowed the company to
quickly and easily automate their scheduling across platforms, which allowed for instant modification and implementation without disrupting their system, events or any running programs.
Return to Success Stories
Reservation Data Center
Problem: Due to a severe thunder storm, a three-day power outage occured at their
data center.
The SuperVision Solution: With SuperVision's off-site backup recovery unit, this
company no longer experiences downtime from a power outage. The offsite backup
recovery unit automatically starts up when a messaging error occurs, which saves them considerable time and money.
Return to Success Stories
Major Petroleum Company
Problem: Operators were entering incorrect IPL parameters causing increased system downtime and unnecessary supervisor intervention.
The SuperVision Solution: By using custom designed Visual Basic OCX's provided by SecureAgent Software, the petroleum company constructed an interface that worked
within SuperVision. The interface allowed operators to select only variable parameters
for an IPL from available drop-down lists. These lists changed depending upon which
system was selected.
Return to Success Stories
|
|
|
